Terms of service
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
SELLER:
Trade name: Black Patel
Website: www.blackpatel.com
Email: blackpatelofficial@gmail.com
BUYER: The person placing an order through the website (hereinafter referred to as the “Customer”).
ARTICLE 2 – SUBJECT
This agreement sets out the rights and obligations of the parties concerning the sale and delivery of the product ordered electronically by the Buyer through blackpatel.com, whose specifications and sales price are stated in the order, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
ARTICLE 3 – PRODUCT INFORMATION
The product type, quantity, brand/model, colour and sales price (including VAT) are provided in the order summary and confirmation email.
ARTICLE 4 – PAYMENT INFORMATION
Available payment methods and the total amount are displayed at the final stage of checkout. Credit and debit card payments are completed through iyzico. Where cash on delivery is available and selected, payment conditions and any additional fees are stated at checkout.
ARTICLE 5 – DELIVERY
The product is dispatched within 3 business days after payment approval. Domestic delivery in Türkiye generally takes 1–3 business days, depending on the carrier. United States delivery times differ; please see our Shipping Policy for international delivery information. In the event of stock issues or exceptional circumstances, the delivery period may be extended up to 30 days; the Buyer retains the right to terminate the agreement if this period is exceeded.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from this agreement within 14 (fourteen) days of receiving the product without providing a reason or paying a penalty. Written notice of withdrawal must be sent to blackpatelofficial@gmail.com.
Exceptions to the right of withdrawal:
- Underwear products that are unsuitable for return for health or hygiene reasons where protective packaging, tape, seals or similar protective elements have been opened after delivery.
- Products prepared according to the Buyer’s requests or personal requirements.
These exceptions do not remove statutory rights relating to faulty products.
ARTICLE 7 – RETURN CONDITIONS
Our Returns and Hygiene Policy applies. Returns, refunds and shipping costs are handled within the time limits and conditions of applicable legislation. The Seller covers shipping costs relating to damaged, incorrect or faulty products. Statutory rights are not conditional on providing photographs, a carrier report or notification within 24 hours.
ARTICLE 8 – PRIVACY
Our Privacy Policy explains how personal data is processed and shared. Shopify, payment and shipping providers, and relevant partners may be used for orders, payments, deliveries and permitted marketing activities. Data is processed in accordance with applicable legislation and customer preferences.
ARTICLE 9 – DISPUTE RESOLUTION
For disputes arising from this agreement, Consumer Arbitration Committees have jurisdiction within the monetary thresholds set annually by the Ministry of Trade of the Republic of Türkiye. Consumer Courts have jurisdiction for disputes exceeding those thresholds.
ARTICLE 10 – EFFECTIVE DATE
By confirming the order, the Buyer declares that they have read, understood and accepted all the terms of this agreement. The agreement takes effect when the order is confirmed.